Effective · Updated · 2026-10-27

How to delete your data

Quick path for reviewers + English readers. To request deletion of data Nava holds about you, email support@navaseller.com with subject "Data deletion" and:

  • Your Nava account email (or the phone number you signed up with).
  • What data you want deleted (account and everything, or a specific dataset. E.g. Buyer messages received via Meta / Facebook).
  • For Meta-received data specifically: include the Facebook Page name or Meta Page ID so we can scope the deletion correctly.

We reply on business days and complete the deletion within 30 days per PDPA. The full policy follows.

This English version is a translation provided for convenience. The Thai version is the legally binding text; if the two differ, the Thai version prevails. Questions: support@navaseller.com.

You have the right to ask Nava to delete your data under the Personal Data Protection Act B.E. 2562 (2019) (PDPA). This page explains how to submit a request, which data will be deleted, and how long it takes. This document is effective from 2026-10-27.

Buyers: customers who message shops through chat channels

If you are a customer who buys from a shop that uses Nava (by messaging through LINE or Messenger), there are 2 ways:

  • Fastest way: Message that shop directly in the chat you are already using. Tell the shop owner that you want your data deleted. The shop has a PDPA customer-data deletion button in the system and can delete your data for you immediately.
  • Second way: Email us at the address below. Tell us the name of the shop you bought from and your LINE user ID or Meta PSID (if you know it), or the phone number you used for the transaction.

Data deleted when the shop presses the delete button for you

When the shop deletes your data through the system, the system immediately deletes the following:

  • Your name, phone number, email and shipping address in that shop's system
  • Your LINE user ID (userId) and Meta PSID
  • Profile information and notes the shop has kept about you
  • Payment slip images that are still in storage
  • Raw data from chat channels (raw webhook payloads) that contains your identifiers

Data that is retained (for accounting retention periods)

Transaction history (order amounts, dates, payment status) remains in the shop's system for accounting records as required by law. However, identifying information (name, phone number, address) is replaced with 'deleted customer' and can no longer be linked back to you.

Chat messages you have sent will still appear in the shop's history, because they are a record of two-way communication, but identifiers (userId, PSID) will be removed from all of those messages.

Sellers: shop owners

If you are a seller and want to cancel the service and delete all of your data:

  • Cancel the service on the /billing page (accessible from the menu). Your access ends at the end of the billing period you have paid for.
  • Email us at the address below to request deletion of your shop data and all of your customer data. Please include the email address you used to sign up.
  • We will carry out the deletion within 30 days of receiving your request, except for data that must be retained under tax and accounting laws.

Processing times

Deletion via the in-system button (pressed by the shop for you): Immediate, with no delay.

Deletion via email (requests sent directly to us): We reply within 7 days and delete the data within 30 days, as required by the PDPA.

Automatic deletion under our data retention policy: Payment slip images and raw chat-channel data are deleted automatically after 90 days for slips and 90 days for raw data, without any request being needed.

Data Nava receives through Meta (Facebook, Instagram, Messenger)

When a shop connects its Meta Page to Nava, the system receives the following data through the Graph API and webhooks:

  • Page name, Page ID and Page Access Token
  • Messages that customers send to the Page, and each customer's Meta PSID
  • Basic profile information of a customer when that customer sends a message (the name shown on Meta)

Deleting data Nava received from Meta

To request deletion of your data that Nava received through Meta:

  • Send an email to the address below with the subject: 'ลบข้อมูลจาก Meta / Facebook Data Deletion Request'
  • Include your Meta PSID and the name of the shop's Page you messaged (if you know them), or the name and phone number you used for the transaction
  • We will verify your identity before deleting your data, to prevent fraudulent requests
  • Processing is completed within 30 days. We will let you know once it is complete.